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Delivery and Payment

DELIVERY AND TRANSPORT COSTS

 

  1. Orders placed in the Store are shipped via:

- DPD Poland:

- Parcel locker

- Courier

- Austrian Post

  1. The waiting time for a shipment is usually: 2-5 business days for domestic shipments within Poland, 3-10 business days for shipments within the European Union and 10-20 business days for shipments outside the European Union . The waiting time consists of the order processing time , i.e. completing the Products ordered , and the estimated delivery time, which is from 24 hours in the case of Poland.
  2. The Seller is not liable for delays resulting from the fault of the carrier.
  3. The cost of order delivery is determined individually depending on:

            - type of products ordered,

            - their quantity, dimensions and weight,

            - country of delivery,

            - selected delivery method.

The total delivery cost of the order is always visible to the Customer in the shopping cart and when placing the order, before its final confirmation.

  1. Upon receipt of a parcel delivered by a courier, the Customer is obligated to carefully inspect the contents and completeness of the parcel, the condition of the external packaging, and the condition of the ordered Product in the courier's presence . In the event of damage to the parcel, the Customer should complete a damage report with the courier, in two identical copies signed by the Customer and the courier.

 

PAYMENT

 

  1. The following payment methods are available in the Store:

    - online payments;

    - bank transfer;
  2. Detailed rules and conditions for making payments through banks or other available services are specified in the regulations of individual banks and services.
  3. Customers who choose to pay by bank transfer are required to pay for their order within five business days of placing the order. Otherwise, the Seller's offer is not binding, and the order will be deleted from the system. Please provide only the order number in the payment reference.
  4. The payment operator is PayPro SA (i.e. Przelewy24), which is the entity that processes cards.
  5. The entity providing online payment services for card payments is PayPro SA

 

ORDER PROCESSING TIME

 

  1. Order processing time is counted from the moment of obtaining positive payment authorization.
  2. If the customer chooses payment by bank transfer or payment card – from the date of crediting the Seller's bank account.
  3. The order processing time (preparation and handing over the parcel to the courier) is:
    a) Poland:
    up to 2 business days from the moment the order is processed.

    b) European Union countries (except Poland):
    up to 2 business days from the moment the order is processed.

    c) Countries outside the European Union:
    up to 2 business days from the moment the order is processed.
  1. The above processing time should include the delivery time carried out by the carrier, which depends on the chosen delivery method and the country of delivery.
  2. In the case of products with individual properties, made to order or temporarily unavailable, the delivery time may be extended, of which the Customer will be immediately informed by email.
  3. In the event of circumstances beyond the Seller's control (e.g. carrier delays, customs clearance, force majeure), the delivery date may change.